We believe that clinicians and parents must work together to educate, to bring up and to provide for each child’s emotional well-being. The Bill of Rights makes sure that parents know their rights and participate in decisions made concerning their children at The Center for Hearing and Speech.

A parent is entitled to:

• Be treated with respect by The Center for Hearing and Speech staff.
• Expect a safe and orderly environment for their child and his/her family.
• Trust that his/her confidential information will be safeguarded by the therapist.
• Have his/her child receive quality instruction and services on a daily basis.
• Expect their child to be treated fairly and consistently by The Center for Hearing and Speech staff.
• Be informed of the child's progress.
• Receive timely communication when a significant concern arises.
• Receive information about therapy and educational sessions.
• Have the opportunity to provide input regarding the child's treatment plan, goals and services.
• Have access to the child’s records. A parent is entitled to access to all written records of a school concerning the parent's child, including: attendance records, test records, disciplinary records, progress reports, evaluations and reports of behavioral patterns.
• Be aware and to be informed of any research conducted during his/her attendance of at The Center for Hearing and Speech programs.
• For parent and child information to be confidential if the research conducted includes data about the parent or child. If a release of information is signed by the parent, The Center for Hearing and Speech staff can reveal information that includes the individual’s research data as long as no identifying information is released. 

The Center for Hearing and Speech staff will always safeguard t he client’s right to confidentiality.

Confidentiality will be protected by the Federal regulations (42 CFR part 2) which prohibit any professional from making any disclosure about the client without the specific written consent of the person to whom it pertains. For more information refer to: PATIENT RECORDS APPLICABLE UNDER THE FEDERAL LAW 42 CRF PART2.

Complaints

Grievances need be discussed first with the therapist. If the parent is not satisfied at this point, an appointment will be scheduled with all the persons involved to meet with the Executive Director. If the parent is still not satisfied and the grievance is related to the therapist’s performance, the parent can address any complaints to: Professional Licensing Unit, Texas Department of Health, 1100 West 49^th street, Austin, Texas 78756. 1-800-832-9623.